This Lagos (Nigeria) based African startup, founded in 2020 caught our attention by, recently in January 2022, raising 1,7 million USD putting its total capital over 2,5 millions USD.

The goal of BFREE is to change the reality of credit management in Africa and other emerging markets and to set millions of people FREE from debt.

BFREE’s ambition is to become a Credit Collection company of choice for Lenders and Borrowers.

The genesis of BFREE rises out of the dissatisfaction of its founders who are key players in the global Fintech sector.  They grew unsatisfied with the available credit collection options which basically almost always were humiliating, stressful and overwhelming for borrowers and frustrating for lenders everywhere including in emerging markets such as in Africa.

Therefore Julian Flosbach (Co-Founder and CEO) and Chukwudi Enyi (Co-founder and COO) and Moses Nmor (Co-founder and CPO), felt that a change of narrative was needed.

BFREE founders took on the mission to change this narrative by offering both Lenders and Borrowers a clear path towards long-term financial stability.

They figured that a more customer-centric, pro-customer approach would be more satisfying, more humain. What is more is that this approach could fully use technology and take ethics into account when leading customers sustainably out of debt and onto the path of financial freedom.

Hence, they went to work to be able to provide a solution through a combination of their self-servicing, messaging automation, contact centre, and machine learning solutions.

In pursuing this goal, BFREE’s core values focus on People, Ethics in dealing with those people and Results. In other words, getting results in a friendly and ethical way. 

Some of the products that gave be free its reputation are: 

• Customer Self-Servicing Collections: 

This option allows customers to post a repayment in 5 minutes. It is an easy-to-use Self Service Platform that enables customers to manage multiple loan repayments with varying lenders in one place.  It is swift, minimizes documentation, messages and phone calls. The procedure of repaying your debt is made much easier. 

• AI Automated Collections:

BFREE has developed an Artificial Intelligence collection process that makes collection more efficient and scalable. They try to understand the customer and provide unique repayment plans and optimal channels best suitable for a specific customer.

• Contact Centre Collections : 

BFREE has a Contact Center Collection that assists customers who have more specialized needs or who are new to BFREE’s collection processes. These are led by dedicated people eager to accompany people and companies on their repayment journey.

With BFREE, the credit collection in Africa and other emerging markets is done without threats, fear or harassment. 
 

Useful links to follow BFREE: 

Linkedin : https://www.linkedin.com/company/bfree-africa/ 

Official website: https://bfree.africa 

Facebook: https://www.facebook.com/BFREEAfricaInc 

Youtube: https://www.youtube.com/channel/UC6L8jD5zKmXMV6WJZiN3NZw 

Twitter: https://twitter.com/bfree_africa